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My keyboard is not recognized by Keychron Launcher, what should I do?

…won't detect your keyboard in Bluetooth or a 2.4G connection.) Try to flash the firmware with QMK toolbox. Here is the link about the operation process. After flashing the firmware, try again to see if you can use the La…

Why does the HE keyboard not work as a controller, or the Xbox controller is recognized but why doesn't it work properly?

…list.zip ] and run it as administrator. Enter the keyboard's VID, PID, and VER (firmware version) in the corresponding fields. (This information can be found in Launcher → Settings → Device Info.) If the firmware version…

Mouse Settings Explained: What Ripple Control, Angle Snap, Motion Sync, and FPS (20K) Actually Do

…e cursor noise at very high DPI levels. When DPI is set to 7,000 or higher, the firmware will automatically enable Ripple Control to help smooth out small, unwanted sensor noise. If your DPI is below 7,000, enabling Ripp…

What Should I Do If My Q Max, V Max, K Max or Other Keychron QMK Keyboards Are Completely Unresponsive?

…nsupport.zendesk.com/hc/en-us/articles/36489941127703-How-to-flash-the-keyboard-firmware-with-the-QMK-toolbox Please also check, without pressing the reset button, whether the keyboard automatically enters DFU mode immed…

How to flash the keyboard firmware with the QMK toolbox

… Wired mode and plug in the power cable to your keyboard. Download the keyboard firmware. Keychron HE and HE 8K Series Firmware and JSON Files Keychron Q / Q Pro / Q Max Series Firmware and JSON Files Keychron K QMK / K …

I’ve flashed the Bluetooth firmware. Can I use the QMK Toolbox to flash the firmware? Will it erase the fixed Bluetooth firmware?

They live on different partitions, it won't erase the Bluetooth firmware, you can still flash the firmware through the QMK Toolbox.

Can I use F1-12 without using Fn key/ lock fn key to use F1-F2

… the Fn key, you can do the following: If you are windows user: Windows Fn lock firmware is out now. You can install the firmware from here: https://www.keychron.com/pages/windows-fn-lock-firmware If you are Mac user: 1)…

Bluetooth can't connect

… channels by holding fn+2/3 (fn1+W/E for K6 and K12). (10) Update the Bluetooth firmware If it's still possible for your keyboard to connect to your device: https://www.keychron.com/pages/bluetooth-firmware （for Windows …

Why did it fail to flash the firmware through QMK Toolbox?

What should I do if my keyboard keys have a double-click issue, require multiple presses, or require extra force to work?

…sts in the same location, you should move to the next step. 2. Flash the latest firmware. You can find the guide here . 3. Adjust the Debounce Time (If Supported) Here is the guide about the operation process. Pressing t…

The website advertised the polling rate at 1000hz. However, my unit is not. Is there firmware that can fix this? Please advise.

… correct polling rate. Here is the link to all our keyboards' source codes: qmk_firmware/keyboards/keychron at playground · Keychron/qmk_firmware, in the qmk_firmware/config.h at playground · Keychron/qmk_firmware file, …

How can I check my keyboard firmware version on a Windows device?

If you are a windows user, please read this tutorial to check your keyboard firmware version. Please remember to plug in your keyboard before you check the version because this tutorial applies to keyboards on wired …

Can I get a firmware update of my keyboard to support one-hour idle time?

My keyboard does not work in cable mode. What should I do?

…t device and check again if it works in cable mode. (3) Make sure your device's firmware is installed and up-to-date. Click here to learn how to update. (4) Try connecting your keyboard directly to your computer, bypassi…

My keyboard is dead/does not work, there are no inputs or lights in either wired or wireless mode. What should I do?

…n1) +Z +J for 4 seconds. If it does not help, please try updating your keyboard firmware ( Keychron firmware ). *If the keyboard does not type and has no backlight after finishing the firmware update, you can try the Spe…

Troubleshooting Keychron  V Max, Q Max, K Max: Wireless Connection Issues

…ent USB ports and repeat the process. If the steps above fail, please flash the firmware: Flash Keyboard Firmware: https://www.keychron.com/pages/firmware . Flash Bluetooth Firmware: V Max, Q Max, K Max, New Versions of …

When I open the VIA app, it just gets stuck on a screen that says "Searching for devices..." Can you tell me how to proceed?/ VIA does not recognise/detect my Q3.

Please factory reset your Q3 to the latest firmware ( How to Factory Reset or Use the Launcher Web App to Flash Firmware for Your Keyboard ). Note: Please download the right Q3 firmwa…

How to Update the Wireless Firmware on the Keychron J1

If your keyboard is working properly, do NOT update the Bluetooth firmware. Updating carries a small risk and could potentially damage the keyboard. This wireless firmware is only for the Keychron J1. Step …

Can you share the source code with me so I can compile my own keymap?

Please refer to this link: Keychron/qmk firmware . All of our Q series keyboards' source codes are there.

Is the 2.4GHz wireless communication for Keychron 2.4 GHz enabled keyboard (ie: K Max/V Max/Q Max/Q HE etc.) encrypted?

Yes, if the 2.4G wireless firmware version is 0.2.0 or above, and the receiver firmware version is d.3.0/c.3.0 or above. You can flash your 2.4G keyboard and receiver…

I cannot use the Caps Lock key on my Q3 to change input language on the macOS. What should I do?

…eyboard (read How to Remap a Key on VIA) Note: due to the limitation of the QMK firmware, the NKRO will be automatically turned on every time you reboot the keyboard. You will have to repeat this process again.

Keychron Q3 User Manual

…? ① Try factory reset by pressing fn +J +Z (for 4 seconds) ② Download the right firmware for your keyboard from our website. Remove the power cable from the keyboard. ③ Remove the space bar keycap to find the reset butto…

The Caps lock key and left Ctrl are swapped. The left Windows key and left Alt key are also swapped. What should I do?/The keyboard is stuck in Layer 1 even though the switch is toggled to Mac.

…Fn+Z+J for 4 seconds. Please try to factory reset your keyboard by flashing the firmware. ( How to Factory Reset or Flash Firmware for Your Keychron Q2 keyboard? ) Have you set any hotkeys/special key swapping in the com…

How to Factory Reset or Flash Firmware for Your Keychron Q3 keyboard?

…eset. Note: If everything works fine with your keyboard. Please don’t flash the firmware. There is a chance it can damage your keyboard. First, it is recommended to try to factory reset using Launcher . Here are detailed…

I cannot use the Caps Lock key on my Q2 to change input language on the macOS. What should I do?

…eyboard (read How to Remap a Key on VIA) Note: due to the limitation of the QMK firmware, the NKRO will be automatically turned on every time you reboot the keyboard. You will have to repeat this process again.

VIA did not recognize/detect Q2/became unresponsive and stuck on a blank blue screen. Very briefly a "Searching for devices" animation was seen, then VIA went all blank except for the menu item in the top left. Please help.

Please factory reset your Q2 to the latest firmware ( How to Factory Reset or Flash Firmware for Your Keychron Q2 keyboard? ). Note: Please download the right Q2 firmware which matche…

On my Q2 the encoder does not always register a rotation. Any insights?

We have fixed it with the latest firmware. Please download the latest firmware and flash it to your keyboard. You can find the firmware here: How to Factory Reset or Flash F…

Keychron Q2 User Manual

…rd? Try factory reset by pressing fn1 +J +Z (for 4 seconds). Download the right firmware for your keyboard from our website. Remove the power cable from the keyboard. Remove the space bar keycap to find the rest button o…

I have a third-party rotary knob (a generic rotary knob from electronics shop) and I want to solder it on my non-knob Q1. Is it possible to flash it with the Knob version firmware?

No, please do not flash the knob version firmware if you have the non-knob Q1 version. Flashing the wrong firmware that is not compatible with the model may cause damage to your key…

How to Factory Reset Your Keychron Q1

…cher . Link here to learn more. Factory reset your Keychron Q1. Download the Q1 firmware (the file needs to be unzipped) and download the QMK Toolbox. (If the download link below does not work, use this link: https://git…

Keychron Q1 User Manual

…oubleshooting? Don't know what's going on with the keyboard? Download the right firmware for your keyboard from our website. Remove the power cable from the keyboard. Remove the space bar keycap to find the reset button …

The knob misses the register input half the time when it ’s rotating. Other times, it registers the steps twice. The knob seems to only registers when using it in large increments and not when using step by step with a pause in between. What should I do？

We have fixed it with the latest firmware. Please download the latest firmware and flash it to your keyboard. You can find the firmware here: How to Factory Reset or Use the…

I'm having problems with keys repeating and chattering, it gets stuck and the RGB/light also stops/stuck/lags/freezes at the same time.

… if it works again. ( How to Factory Reset or Use the Launcher Web App to Flash Firmware for Your Keyboard ) If you have keys that keep repeating, it might be a switch problem. The switches on your keyboard are not solde…

My Q1 keeps disconnecting randomly from my mac every ~3-4 minutes and showing an error message saying the USB device is not recognized. What should I do?

…s: Try factory reset: How to Factory Reset or Use the Launcher Web App to Flash Firmware for Your Keyboard If your Q1 has a ribbon cable that connects the daughterboard and motherboard, it may have come loose for some re…

I cannot use the Caps Lock key on my Q1 to change input language on the macOS. What should I do?

…eyboard (read How to Remap a Key on VIA) Note: due to the limitation of the QMK firmware, the NKRO will be automatically turned on every time you reboot the keyboard. You will have to repeat this process again.

The V10 works only when plugged in directly to my computers and it does not work when plugged in through my KVM switches.

1) Please click this link to flash the latest firmware. 2) If it still doesn't work, please switch off the NKRO by holding Fn+N.

I have a Mac. When I try to set the knob to zoom in and out on the Keychron Q Knob version on VIA, it doesn't work. Via doesn't give any keybinding options for it.

Please check if your VIA and keyboard firmware is the latest version. If not, please download the latest VIA here and firmware here , or you can use online VIA . Zoom in code: {K…

Is the Q6’s polling rate fixed at 1000 Hz or is it changeable?

It is fixed at 1000 Hz, but you can change it through the firmware. You can click on the link to access the source code.

For the Q1/ Q2/ Q3/ Q4/ Q5, why can't I use Capslock to change the input language source on the Mac?

It is related to the NKRO issue, we have released new firmware that solved this issue. You can click on this link to go to the latest firmware.

How to get § and ± when you type ` (backquote) and ~ (tilde) on K2 wireless mode while on macOS?

Find the Special Firmware for the K2 on our website (link below) to fix this hidden bug. https://www.keychron.com/pages/special-firmware-for-k2

Firmware for K1 version 1 Windows users

We currently have one firmware for Windows users. This is only for K1 keyboard version 1 users. This firmware allows you to use F1-F12 without having to use Fn ke…

How to get § and ± when you type ` (backquote) and ~ (tilde) on K2 wireless mode while on macOS?

Find the Special Firmware for the K2 on our website (link below) to fix this hidden bug. https://www.keychron.com/pages/special-firmware-for-k2

Installed wrong firmware in K1 version 2

Hi, If you installed a firmware that was meant to be for K1 version 1 keyboards then please be assured we are working on a way to fix it. Please join our Facebook …

I am able to successfully remap the keys, however, the remap resets back to the default once I unplug the cable from the machine. It does not save the changed keymaps to the device's onboard memory. Any advice?

…n. You can refer to this link to erase the chip. Please flash the corresponding firmware if your keyboard is not a K8 Pro.

The K2 Pro/ K6 Pro/ K8 Pro Bluetooth interferes with AirPods/ earphones/ mice, what should I do?

Please refer to this link to flash the latest Bluetooth firmware. For further issues, please contact us at support@keychron.com with your earphone/ mouse model.

After flashing the firmware, the K8 keyboard opens windows randomly.

That's because you have flashed the optical firmware version to a non-optical keyboard. Reflash the correct firmware and try again. If you are unable to flash the correct firmware, ple…

I have to unplug and replug the K8 Pro/ Q Series every time I reboot the computer to make it work. What should I do?

Try another computer. Refer to this link to flash the firmware (Please flash the corresponding firmware if your keyboard isn't the K8 Pro).

The K2 Pro/ K6 Pro/ K8 Pro works well on Mac and Windows, but doesn't work with my PS5.

Please flash the latest firmware . If it still doesn't work, please switch off the NKRO by pressing Fn+N.

Installed the wrong firmware on my K series keyboard.

Please flash it back to the right firmware version that matches your keyboard model. If you are not sure about the firmware, you may contact us at support@keychron.com and we…

My new K10 keyboard is unstable. It connects to my PC but suddenly disconnects and reconnects to my phone. There is also a lag with keystrokes repeating multiple times sometimes. Could you please help?

Please update your keyboard's Bluetooth firmware following this tutorial here . If there are any problems during the updating process, please contact us at support@keychron.com and…