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My keyboard is not recognized by Keychron Launcher, what should I do?

…re you have used the latest Chrome, Edge, or Opera browser version. Ensure your keyboard is in a wired connection. (The launcher won't detect your keyboard in Bluetooth or a 2.4G connection.) Try to flash the firmware wi…

Why does the HE keyboard not work as a controller, or the Xbox controller is recognized but why doesn't it work properly?

…k Xinput, and the software will clean up the registry list. Unplug and plug the keyboard USB cable back in. Your Xbox controller can work normally. Note: If you need to use the keyboard as a controller, you need to reche…

What is the best way to clean the keys and prevent dust from getting inside them?

…sistent grime. Use the compressed air spray to blow debris away. Use a mini USB keyboard vacuum. (Note: please do not try to use a full-sized vacuum on a keyboard.)

How to do a Keyboard Test for the QMK/VIA Enabled Keychron Keyboard

Please refer to this blog: How to do a Keyboard Test for the QMK/VIA Enabled Keychron Keyboard In this blog, you will learn about how to do a key tester and check if every key wor…

Where can I find the keyboard SN (Serial Number)?

The SN of the keyboard is on the packaging box. Some keyboards have a sticker at the bottom, so you can also find the SN on the sticker.

How To Use VIA To Program Your Keyboard

Please refer to this blog: How To Use VIA To Program Your Keyboard You will learn about the following content on this blog: How to Remap a Key on VIA: remap a key to anywhere you want How to Create …

Out of stock keyboard replenishment schedule or when will new inventory arrives?

The caps lock makes errors automatically.

This is a bug that is between the keyboard and the computer's communication. The reason this happens is that the keyboard auto-detects the signals of the keyboard's cap locks…

Troubleshooting a Stuck Key on Magnetic Keyboard

If a key on your magnetic keyboard is stuck "on," follow these steps: Calibrate the keys on Launcher . Increase the Trigger Distance and see if the issue could be fix…

What is the difference between various Keychron keyboards?

… about them here： https://www.keychron.com/blogs/news/difference-among-keychron-keyboards

My keychron keyboard disconnects/delays occasionally (every 30 mins or so) on my Windows laptop and desktop.

Fixing Swapped Keys on Your Mac

…r <> and #@, and so on. This is almost always caused by a mismatch between your keyboard's physical layout and your Mac's software layout. Here are a few methods to resolve this issue and get your keyboard working correc…

User Manual

In case you have misplaced your user manual and can't find a way to set your keyboard basics, you can download the manual from our website directly here .

The system does not capture the first few keystrokes.

…n’t captured by the computer because the first few keystrokes are waking up the keyboard.

How do you switch between the Mac and Windows keyboard layout?

You don’t need to choose the system preference with our keyboards. The keycaps for both Mac and Windows layout are included in the box. You will just need to pick the right keycaps from the box an…

Why does my keyboard suddenly not light up?

…e contrary, press F6 or Fn+F6 to increase the lighting. Another scenario is the keyboard is just on low battery and automatically turns off the backlight to save battery. In this case, charge it and then follow the above…

How much does your keyboard cost？

How to remap / reprogrammable reassign keys?

I cannot connect the keyboard to my device.

When I connect my Keychron keyboard, my mouse or phone will experience latency or other problems.

How do I make my Mac go to sleep mode quicker?

The keyboard doesn't have a direct shortcut for it right now, but here are two methods you can try: cmd+ctrl+q to lock your screen If you're usi…

User Manual

In case you have misplaced your user manual and can't find a way to set your keyboard basics, you can download the manual from our website directly. User Manual Thanks.

What is the difference between Optical switches and Gateron switches？

…hes. Especially suitable for gamers. Gateron switches are quite popular amongst keyboard enthusiasts. Optical switches don’t use physical attachments for key strikes. It has twice the durability than competing switches a…

What happens if the package I received is missing an add-on or another keyboard?

If I encounter any problems with my keyboard, who can help?

How to disable Auto Sleep Mode?

The keyboard goes to Auto Sleep Mode in 10 mins of sitting idle to save battery. Hold fn+S+O for 3 seconds to disable the Auto Sleep Mode. (If y…

How to connect the keyboard via Bluetooth?

…etooth Indicator flashes on. Turn on your device’s Bluetooth and search for the keyboard to connect it. Please also you can refer to the video below: https://youtu.be/dfpPgSweBMo If you are still experiencing a connectio…

Different Keyboard Layout

How long is the keyboard warranty for?

When I plug my keyboard on my computer, a “USB Power Surge” message appears and all my devices stop working (mouse, Wacom, headset, etc.).

This is most likely because the computer is not providing enough power to the keyboard. We have a very large battery inside the keyboard at 4000 mAh. It can withstand a maximum charging current of 2A. When the battery …

What wattage do you suggest for charging the keyboard?

5V 1A input is recommended for low-profile keyboards like K1, K3, and K7. 5V 1.5A input is recommended for normal profile keyboards like K2, K4, K6, K8, and K10.

Can Mac detect the battery percentage of the keyboard? If not, is there any workaround?

Currently, Mac cannot detect the battery percentage of the keyboard and you can detect the keyboard battery by holding Fn+B. However, holding Fn+B is inaccurate and is still in testing right now.

What happens if the package I received is missing an add-on or another keyboard?

Random Disconnecting Issue on Windows

…s to Ded Dowreung from our community . Hello Guys, For some of you who use this keyboard for gaming (like me). You may have experienced some random disconnecting issue which can be quite annoying not to mention affect yo…

When will you ship my order? How long does it take for delivery?

… takes for customs clearance, etc. This can vary from time to time. We ship the keyboard from the warehouse. For other shipping queries, especially for Brazil, Korea and Indonesia, must read this . Thanks.

How to return the Keyboard?

Can I get a replacement?

We do provide replacements of the keyboard only if we feel there is a genuine quality problem. In order to let our team help to check with the quality issue, we will want an …

When I press a key on my hot-swappable keyboard, there is no input on my computer.

If I encounter any problems with my keyboard, who can help?

There is no issue with the Bluetooth connection on my phone, but the Bluetooth connection seems unstable on my Mac.

…e some steps you can try to solve the issue: Disable the auto-sleep mode on the keyboard by holding fn(or fn1)+S+O for 4 seconds. Try to pair the keyboard with your device via Bluetooth on other channels by holding fn+2/…

Cancel order

…lease email us your order number and also the reason why you no longer want the keyboard at support@keychron.com asap. We will only handle inquiries on business days. Please remember, we can't cancel your order if it has…

The paint on the bottom left edge has started to dull compared to the rest of the keyboard, most likely because of the more frequent contact with my hands. Do you have a solution for this?

… use a palm rest so that your hands don't have to touch the bottom edge of your keyboard and prevent your keyboard from being worn out as fast.

The keyboard connection is stable on wireless mode, but I can’t charge the keyboard recently.

Try charging the keyboard with another type-c cable or try to charge the keyboard with other ports on your device. If you have tried this and it’s still not …

What Should I Do If My Q Max, V Max, K Max or Other Keychron QMK Keyboards Are Completely Unresponsive?

…nt USB cable, switching to another USB port on your computer, or connecting the keyboard to a different computer. Please also check whether the power indicator light (if your keyboard has one) turns on. Check the LED und…

For my desktop, I don’t have Bluetooth built-in, would I be able to connect wirelessly with a dongle that has Bluetooth 5.0?

… drive to the latest version. Try to move your dongle a little bit close to the keyboard. Try to buy the dongle from a well-known brand as their dongles usually have better compatibility. Buy the dongle from somewhere wi…

When I have the backlight turned off, the keyboard still has a very dim light that is only visible in a pitch black environment, is that normal?

How to flash the keyboard firmware with the QMK toolbox

Slide the toggle to Cable / Wired mode and plug in the power cable to your keyboard. Download the keyboard firmware. Keychron HE and HE 8K Series Firmware and JSON Files Keychron Q / Q Pro / Q Max Series Firmware an…

What wattage do you suggest for charging the keyboard?

The keyboard is compatible with all USB ports. Please use a 5V 1A adapter or USB 3.0 for the best performance.

I’m from Europe and I bought an ANSI layout keyboard. How can I type @?

…n your language layout triggered when you press a key on the US keymap Keychron keyboard. E.g: when the input source on my Mac is German, I will get ü when I press [ on the K8 Pro. (2)Please try the following key combina…

Should the keyboard be cleaned frequently with alcohol?

No, alcohol is corrosive and will harm the keyboard. You can use a clean cloth or tissue to clean it.