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Why have I still not received the tracking info for my order?
Your order will be shipped out within three business days after you ordered if it is not out of stock. Please pay more attention to our banner at…
How soon can I receive my package if I order now?
Your order will be shipped out within three business days (unless we've made further notice) once ordered. For Brazil, and Korea, must read your …
Why does my keyboard suddenly not light up?
…, please attach a video or pictures of the problem you're experiencing and your order info so our support team can help you as fast as they can.
What happens if the package I received is damaged or a bit scratched but does not affect the functionality?
…th an email that includes an attached video or pictures of the problem and your order info so our support team can help you as fast as they can. For scratched cases, please contact our support team with an email that inc…
What happens if the package I received is missing an add-on or another keyboard?
Please contact our support team and provide your order info so our support team can help you as fast as they can. Also, please include a picture of the product and shipping label together.
If I encounter any problems with my keyboard, who can help?
…, please attach a video or pictures of the problem you're experiencing and your order info so our support team can help you as fast as they can. Thank you.
Different Keyboard Layout
…rent layouts if there is not enough demand. Our manufacturers require a minimum order of 1000 units for production. As a young company, we really try to take in all your feedback and do our best to meet your demand. We a…
What happens if the package I received is missing an add-on or another keyboard?
Please contact our support team and provide your order info so our support team can help you as fast as they can. Also, please include a picture of the product and shipping label together.
Shipping to Brazil, Korea, Indonesia, China Mainland
…ms code or birthday as per request by the Korean customs clearance. Put this in order note. Para o Brasil🇧🇷, e obrigatoriamente que forneca o numero do CPF ou CNPJ no campo do endereco. (we are required to provide eith…
Can I get a replacement?
…acements of the keyboard only if we feel there is a genuine quality problem. In order to let our team help to check with the quality issue, we will want an image/video which can show the problem properly, along with the …
What is my order's shipping status
K1, K2, K4 and T10 will ship within three business days except for order with a problem. Due to flight cancellations caused by Covid-19, for US, Australia, New Zealand, Japan, Thailand, Vietnam, Mexico, the …
Provide a proper shipping address
…e don't ship to a forwarding address. You’re responsible to help for successful order delivery by providing an address that DHL or other service provider can ship with. Match your city and zip code on with DHL's system (…
Fraud Order
If you receive an email from our support team regarding fraud order, it might be due to your order shown up in the system as high-risk order. This happens at times due to billing issue error or shipping…
When will you ship my order? How long does it take for delivery?
We will ship all the orders within three business days unless we've made further notice. Due to flight cancellations caused by Covid-19, for US, Australia, New Z…
The keyboard connection is stable on wireless mode, but I can’t charge the keyboard recently.
…lowing details so our support team can help you as fast as they can, thank you: Order number Order email A photo, video, or related information showing the issue
If I encounter any problems with my keyboard, who can help?
…, please attach a video or pictures of the problem you're experiencing and your order info so our support team can help you as fast as they can. Thank you.
Cancel order
If you wish to cancel the order, please email us your order number and also the reason why you no longer want the keyboard at support@keychron.com asap. We will only …
I’m from Europe and I bought an ANSI layout keyboard. How can I type @?
…lowing details so our support team can help you as fast as they can, thank you: Order number Order email A photo, video, or related information showing the issue
Bluetooth can't connect
…lowing details so our support team can help you as fast as they can, thank you: Order number Order email A photo, video, or related information showing the issue
Bluetooth connection lag or a keystroke repeat multiple times
…lowing details so our support team can help you as fast as they can, thank you: Order number Order email A photo, video, or related information showing the issue
Does the USB Bluetooth dongle work in HID proxy mode to allow Keychron Bluetooth keyboards to work in the BIOS menu?
We don't recommend you to order the USB Bluetooth dongle because it may not work in the BIOS menu. However, if you still want to try, we highly recommend you to switc…
My keyboard does not work in cable mode. What should I do?
…lowing details so our support team can help you as fast as they can, thank you: Order number Order email A photo, video, or related information showing the issue
My keyboard is not working. I keep receiving an error message saying "USB device not recognized" by my Windows PC. What should I do?
…lowing details so our support team can help you as fast as they can, thank you: Order number Order email A photo, video, or related information showing the issue
Is the 2.4GHz wireless communication for Keychron 2.4 GHz enabled keyboard (ie: K Max/V Max/Q Max/Q HE etc.) encrypted?
…You can flash your 2.4G keyboard and receiver to the latest firmware version in order to support the above-mentioned function. Here is how to use Keychron Firmware Updater Tool to check the keyboard/receiver firmware ver…
My keyboard is dead/does not work, there are no inputs or lights in either wired or wireless mode. What should I do?
…lowing details so our support team can help you as fast as they can, thank you: Order number Order email A photo, video, or related information showing the issue
Keychron Q2 User Manual
… be activated. Multimedia Key and Function Key Multimedia keys Function keys In order to get Multimedia Key, you need to press fn1 and the following keys: In order to get Function Key, you need to press fn2 and the follo…
If I encounter any problems with my keyboard, who can help?
…, please attach a video or pictures of the problem you're experiencing and your order info so our support team can help you as fast as they can. Thank you.
How to change backlight color option in K1
In order to change the backlight color options in Keychron K1 keyboards, you can do the following: 1/ Press the "lightbulb" key. 2/ Press fn + …
Why aren’t the K8 Pro ISO version’s legend placements horizontally centered?
The LED is south-facing. In order to better illuminate the legends, we place them at the bottom left of the keycaps because the LED shines through the lower part of the…
I have a K5-E4, Why are my "enter" and "+" keys on the Numpad only half-lite?
In order to easily replace the hot-swappable switch, we designed for the switches to be placed horizontally, so only the left side has light.